Resources

Resources

What Drives Quality? – Part III

How enduring partnerships grow from good governance

How enduring partnerships grow from good governance We’ve argued elsewhere that delivering excellence relies on striking a balance between the ‘three pillars of quality’ – your people, your processes and the way you support both with technology. This is a difficult enough balance to strike when you’re talking about one or two teams delivering one or two projects for one…

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What Drives Quality? – Part II

Three pillars of quality: people, process, technology

As we explore the central question of what drives quality one thing becomes clear – it’s easier to define what quality is than to define how you go about delivering it. That’s because ensuring excellence across a portfolio of projects demands that you’re able to harness what we call the ‘three pillars of quality’ – people, process and technology. These…

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What Drives Quality? – Part I

quality should be the bedrock

Quality should be the bedrock. It should be the characteristic that runs through a company from top to bottom, like lettering through a stick of seaside rock. It should be the governing principle that defines the way a business delivers services to its customers. Everyone knows this. So why is it so difficult for companies to deliver a top quality…

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